At Élanè, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.elane.shop] or make a purchase from us.

1. Information We Collect

When you interact with Élanè, we may collect:

  • Personal Information – such as your name, email address, shipping and billing address, phone number, and payment details.
  • Order Information – details of the products you purchase, your order history, and payment records.
  • Technical Information – such as your IP address, browser type, device type, and browsing behavior on our site.
  • Cookies & Tracking Data – to enhance your shopping experience and personalize content.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or customer service inquiries
  • Send you marketing updates, promotions, and newsletters (only if you opt in)
  • Improve our website, products, and services
  • Prevent fraud and maintain the security of our site

3. How We Share Your Information

We do not sell your personal information.
We may share it only with:

  • Service Providers – such as payment processors, shipping carriers, and marketing platforms, to fulfill your orders and improve services.
  • Legal Requirements – if required by law or to protect our legal rights.

4. Cookies & Tracking

Our website uses cookies and similar technologies to provide a personalized experience.
You can choose to disable cookies in your browser settings, but some site features may not function properly.

5. Data Security

We use industry-standard encryption and secure servers to protect your data from unauthorized access, disclosure, or misuse.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your personal data
  • Opt out of marketing communications at any time

To exercise your rights, please contact us at privacy@elane.shop.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.